Support - Varinomics

Contact

Subject: [Support enquiry]. Optionally append the product name - e.g. [Support enquiry] galanthus.

Direct engagement - scheduled call, on-site visit - may be arranged for commercial licensees as described in the commercial agreement associated with their licence.

Support scope

Standard

included

Included with every commercial licence. Channel is email; scope and cadence are defined in the commercial licence.

Priority

premium add-on

Available via procurement. Response-window language is defined in the contract, not on this page.

Support by product

Production support varies by product and by commercial agreement.

galanthus

Standard scope applies per the commercial licence.

Lumis early access

Support is narrower than for established commercial releases; see the Lumis product page.

Phylax

Standard scope applies per the commercial licence.

Maintenance and versions

Current-release maintenance and issue investigation are scoped per the commercial licence; see procurement for terms.