Support

Technical support

To report a technical problem, start with the product version, operating system, and a short description of what happened. For CLI integration issues, include the CLI name and version.

We may ask for reproduction steps or a relevant diagnostic excerpt to investigate. Before sharing logs, terminal output, or screenshots, review them and remove credentials and private project information, including source code and prompts.

Logonomic and Companion

Questions about installation, CLI integration, activation, or Companion can go to [email protected]. Logonomic includes standard support; Pro includes priority support. Companion works with the retail desktop editions.

Getting started with Logonomic covers the initial setup.

Soter

For installation or activation help, email [email protected].

Download Soter Free or view retail edition terms. A retail licence includes three installations and twelve months of updates. Entitled versions remain usable indefinitely. Manage installation replacements through your Varinomics account when changing computers. Contact support if a replacement exceeds your automatic allowance or requires additional review.

After Logonomic's interface crashes, Soter automatically presents all surviving original terminals in its normal overview. Soter does not automatically relaunch or recover its sessions after its own crash.

Purchases and refunds

For invoice orders, email [email protected]with your invoice reference.

To withdraw from a direct online purchase where that right applies, use the online withdrawal form. We send an acknowledgement by email.

The Refund Policy explains withdrawal, mandatory remedies, and how to request help. Use the seller’s purchase-support or withdrawal route shown on your receipt; Varinomics can help identify it at [email protected]. Provide the order reference and purchase email address where needed to locate the order.

You do not need to provide a reason or diagnostic information to exercise an applicable statutory right of withdrawal.