Refund Policy

Refunds and your rights

Effective from 3 October 2026. Version 2026-10.

We do not offer a general change-of-mind refund guarantee. This does not affect your statutory rights.

Any more favourable binding terms or promises made for your order remain applicable.

Evaluate the Free edition before buying

You can try Soter Free before buying, or purchase a retail edition directly. Logonomic customer packages are not yet available. Once released, you can try Logonomic Free before buying.

Before buying, review the Logonomic edition comparison and system requirements and CLI prerequisites, or the Soter edition comparison and supported platforms and installer requirements.

Statutory withdrawal from downloaded software

Where applicable consumer law provides a right to withdraw from an online purchase, you may exercise that right without giving a reason. Under EU consumer rules, the usual period is fourteen days from conclusion of the contract; the applicable law and information supplied with your order determine the period, including any extension required by law.

For digital content supplied without a physical medium, the EU withdrawal right is lost only when supply begins after your prior express consent to immediate supply, your acknowledgement that this causes loss of the withdrawal right, and the required durable confirmation from the seller.

A lawful withdrawal is handled within the time and by the payment method required by applicable law, without a refund fee or a requirement to accept store credit. These withdrawal rules do not restrict remedies for non-delivery, defects, or other failures to conform to the contract.

Mandatory remedies

If purchased software or a service is not delivered, is defective, or does not match its description or other contractual requirements, applicable law may require correction, supply, a price reduction, or termination and a refund. The circumstances determine the appropriate remedy; a serious failure or non-delivery may justify termination without first waiting for another repair attempt.

Where required by law, correction must be provided without charge, within a reasonable time, and without significant inconvenience. Mandatory claim periods and remedies follow applicable law and are not limited to the commercial twelve-month update period. That update period does not limit necessary updates, security corrections, or other measures required by applicable law. No term on this site excludes rights that cannot lawfully be excluded in your country.

The optional relay is a separate service

Buying, extending and using Relay requires an active Logonomic or Logonomic Pro licence on the same Varinomics account. Free editions and Soter do not qualify. A perpetual licence continues to qualify after its update coverage expires.

Varinomics relay access is prepaid for twelve months and does not renew automatically. It is a service, separate from a perpetual desktop software licence. Where EU service withdrawal rules apply, loss of the right to withdraw requires full performance and the consent and acknowledgement required by law.

If you withdraw after requesting an early start, a proportionate charge for service already supplied is payable only where the applicable legal conditions are met. Mandatory remedies for a failed service remain available. A refund for relay access does not cancel a separately purchased desktop licence.

Effect of a completed refund

Where a refund legally ends the affected licence or service entitlement, you must stop using the retail capabilities covered by it. A price reduction or other remedy does not automatically end an entitlement. Unrelated purchases remain unaffected.

How to make a request

For a purchase directly from Varinomics Ltd, email [email protected] with your invoice or order reference. Varinomics handles payment enquiries and refunds for those orders.

For a direct online order, you can use the online withdrawal form while your withdrawal right applies. Identify your order, confirm the request, and we will email an acknowledgement with its content and submission time. You do not need to sign in or provide a reason. Other valid means of notifying us remain available.

Payment refunds are processed by the seller identified on your receipt. Use that seller’s purchase-support or withdrawal route. You can also obtain an invoice there.

For an existing Paddle purchase, use the transaction-management link in the Paddle confirmation email or Paddle purchase support. Paddle’s Refund Policy explains its online withdrawal function for eligible transactions in the Customer Portal. Other valid ways of giving an unequivocal withdrawal notice remain available.

For technical problems or purchase mistakes, contact [email protected]. Provide the order reference and purchase email address where needed to locate the order. Statutory no-reason withdrawal does not require a reason or diagnostic information. For a technical claim, we may ask for the product version, operating system, a description of the problem and reproduction steps, or other reviewed, non-sensitive information reasonably needed to assess it. We use the least intrusive reasonable means. Keep credentials and sensitive project material, including private source code and prompts, out of anything you share. Review diagnostic excerpts and send only the non-sensitive details needed. This contact route does not replace other means permitted by law.

Related terms and contact details

Read our Terms of Service and Privacy Policy, together with the buyer terms and privacy notice of the seller identified for your order.

Varinomics Ltd, HE 434980, Agiou Athanasiou 59, 4102 Limassol, Cyprus.